In this second episode, I speak to Jake Williams otherwise known as Malware Jake. I have been following him for some time on Twitter and enjoyed reading these posts. When I had the opportunity to meet him I jumped at the chance. He shares some of his favourite Incidents and cases with us. You can find him on social media at the links below. Jake explains how staying calm in an Incident also helps your client stay calm. This was really fun to do and we laughed as much as we spoke.